Checklist for Freshdesk-Tickets

Created by Katrin Hillemann, Modified on Tue, 14 Apr at 10:38 AM by Katrin Hillemann

Please follow the instructions in the checklist below while creating new tickets.

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Bugfixing:


**Describe the bug** (What it does)
A clear and concise description of what the bug is.

**To Reproduce** (How)
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error


**Expected behavior**(What it should do)

A clear and concise description of what you expected to happen.


**Screenshots**

If applicable, add screenshots to help explain your problem.


**Desktop (please complete the following information):**

- OS: [e.g. iOS]

- Version [e.g. 6.25.2 build 105]


**Web (please complete the following information):**

- Website

- Browser [e.g. Edge, Google Chrome]

- Version


**Additional context**

Add any other context about the problem here.


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Feature request


**Is your feature request related to a problem? Please describe.** 

A clear and concise description of what the problem is. 


Example. I'm always frustrated when [...] 


**Describe the solution you'd like** 

A clear and concise description of what you want to happen

 

**Describe alternatives you've considered** 

A clear and concise description of any alternative solutions or features you've considered. 


**Additional context** 

Add any other context or screenshots about the feature request here.

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